An eye for digital channels and responding to customer needs.

Grandvision wanted a complete customer care system, so that employees can help customers properly and in a targeted manner. This also had to be a compact customer portal, where users can find information about their subscriptions, invoices and payments.

1.
The challenge
Grandvision wanted a complete customer care system, so that employees can help customers properly and in a targeted manner. This also had to be a compact customer portal, where users can find information about their subscriptions, invoices and payments.
2.
The result
On the GrandVision subscription platform, service employees can easily help customers create and change subscriptions and process address changes. Customers can quickly and easily view invoices and make payments via the customer portal.
3.
Download the case!
This case has been developed into a 7-page PDF file with an extensive case description, customer quotes, tech specs and background information about the process and the result.
DOWNLOAD DEZE CASE

1.
The challenge
Grandvision wanted a complete customer care system, so that employees can help customers properly and in a targeted manner. This also had to be a compact customer portal, where users can find information about their subscriptions, invoices and payments.
2.
The result
On the GrandVision subscription platform, service employees can easily help customers create and change subscriptions and process address changes. Customers can quickly and easily view invoices and make payments via the customer portal.
3.
Download the case!
This case has been developed into a 7-page PDF file with an extensive case description, customer quotes, tech specs and background information about the process and the result.
DOWNLOAD DEZE CASE

Looking for a modern subscription platform

GrandVision's existing subscription platform was outdated and different systems were used in some countries. The goal was to build a new, uniform and modern subscription platform that - in the long term - can be used worldwide.