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Grandvision wanted a complete customer care system, so that employees can help customers properly and in a targeted manner. This also had to be a compact customer portal, where users can find information about their subscriptions, invoices and payments.
  • The challenge

    Grandvision wanted a complete customer care system, so that employees can help customers properly and in a targeted manner. This also had to be a compact customer portal, where users can find information about their subscriptions, invoices and payments.

  • The result

    On the GrandVision subscription platform, service employees can easily help customers create and change subscriptions and process address changes. Customers can quickly and easily view invoices and make payments via the customer portal.

  • Download the case!

    This case has been developed into a 7-page PDF file with an extensive case description, customer quotes, tech specs and background information about the process and the result.

Looking for a modern subscription platform

GrandVision's existing subscription platform was outdated and different systems were used in some countries. The goal was to build a new, uniform and modern subscription platform that - in the long term - can be used worldwide.

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Find us:
Contact us:

rb2 Netherlands / Wilhelminalaan 1-C / 1441 EK Purmerend /

+31(0)299 200 800 / info@rb2.nl

Language
English